Return Policy
“If you are unsatisfied with the received product or encounter any quality issues, you may apply for a return under the following conditions:”
1. Contact Customer Service:
– Reach out to our customer service team within 14 calendar days of receiving your order.
– Provide the relevant order details to facilitate your return request.
2. Condition of Items:
– Ensure items are in their original, unused condition with no damage or signs of wear.
– Return items in their original packaging.
Refund Process
1. Approval and Return:
– Once your return request is approved, we will guide you through the return process.
– Upon receiving the returned items, we will inspect them to ensure compliance with our return policy.
2. Processing the Refund:
– If the items meet the return criteria, we will process your refund promptly.
– Refunds will be issued using your original payment method and are typically completed within 7 working days after approval.
Shipping and Handling Charges
1. Return Shipping Costs:
– You are responsible for return shipping costs unless the return is due to a shipping error or a quality issue with the item.
– In some cases, a processing fee may apply, which will be communicated when you submit your return request.
Special Circumstances
1. Custom Orders:
– For custom or special orders, full refunds may not be available.
– Please carefully read the product descriptions and consult with our customer service team at contact@fehali.com to understand the policies before purchasing.
Refund Timeline
Refunds are typically processed within 5-8 working days and will be credited to your account via the original payment method.
These terms provide the basic information regarding the refund policy for Fehail.com products. For any further questions or concerns, please contact our customer service team. Thank you for your support, and we look forward to providing you with the best shopping experience.
Contact us
Tel: +61 459150944
Email:contact@fehali.com
Address:49 Fortescue Avenue, Newman WA 6753