At Fehail.com, we prioritize the protection of your personal data. Below is an outline of how we collect, use, and manage your information, along with instructions on how to request deletion from our records.
1. Use of Personal Information
Fehail.com gathers and utilizes personal information to administer and support our services, obtain feedback, and ensure compliance with legal requirements and our terms of service.
2. Marketing Communications
If you prefer not to receive direct marketing communications, such as email newsletters, please contact us at contact@fehali.com. We will promptly remove your details from our marketing list to ensure you are not contacted unless you request it.
3. Collection of Personal Information
We collect personal information directly from clients, including those who request secure storage of their details or place orders via our website. This information is retained for a reasonable period to facilitate and support our services.
4. Types of Personal Information Collected
In addition to the data provided directly by clients through various channels, we collect information from website users, including browsing data, network details, system access logs, message sender and recipient information, login times and locations, session durations, clickstream data, and other usage information. This data may sometimes be traceable to specific individuals.
Access to Personal Information
Upon request, we provide site visitors with access to all the information we maintain about them, including contact details such as name, address, phone number, and email address. We do not share this information with third parties for commercial purposes.
Additional Data Collection
We collect email addresses from those who communicate with us via email, as well as aggregate information on the pages users access or visit. Information volunteered by users, such as survey responses or site registrations, is also collected. This information is primarily used for internal review to improve our services and notify users about updates. If you prefer not to receive email correspondence, please email us at contact@fehali.com.
Unsubscribing from Communications
If you receive unwanted emails from us, all our correspondence includes clear instructions on how to unsubscribe. Should you encounter any difficulties opting out, please contact us at contact@fehali.com for assistance.
5. Methods and Duration of Storage
Fehail.com may store your information in its databases, such as customer or supplier databases, for reference. This information may be retained and used for a reasonable period to answer queries, resolve problems, improve services, or meet legal data retention requirements. We may retain information after a user stops using our services or ceases interaction with us, except where longer retention is required by law or regulatory bodies. Data generated by website visits is retained for a reasonable period after its creation.
6. Sharing with Third Parties
Fehail.com will only share your data with third parties when you have given explicit consent. Data necessary for service fulfillment, such as delivery details (name, address, phone number), will be securely transferred to relevant third parties. We only share your data with companies that comply with legal data handling and protection standards. Information on who your data has been shared with and for what purpose is available upon request. Our customer list is not shared with third parties.
7. Email Alerts, Correspondence, and Newsletters
Fehail.com occasionally sends email alerts and correspondence to clients who have placed orders or interacted with us. We may also send newsletters about new products and events. You can opt-out of receiving these communications at any time by following the instructions in the emails or by contacting contact@fehali.com.
8. Monitoring of Email Correspondence
We may monitor emails sent to Fehail.com employees for security purposes, crime detection, or to ensure prompt service during staff absences. Emails with disruptive or potentially harmful content, such as viruses, may be intercepted, delayed, or removed.
9. Cookie Policy
Like most professional websites, this site uses cookies, which are tiny files downloaded to your computer to improve your experience. This section explains what information cookies gather, how we use it, and why we sometimes need to store these cookies. It also covers how you can prevent cookies from being stored, though this may affect site functionality. For more general information on cookies, see the article on HTTP Cookies.
How We Use Cookies
We utilize cookies for various purposes, detailed below. In most cases, there are no industry-standard options for disabling cookies without completely compromising the functionality and features they add to our site. Therefore, it is recommended to keep all cookies enabled unless you are certain they are not needed for a service you use.
Disabling Cookies
You can disable cookies by adjusting your browser settings (refer to your browser’s Help section for guidance). However, be aware that disabling cookies will affect the functionality of this and many other websites you visit. Disabling cookies usually results in the loss of certain features and functionality of this site. Consequently, it is recommended not to disable cookies.
The Cookies We Set
Email Newsletter Cookies: This site may use cookies to remember if you are registered for our newsletter or email subscription services and to determine whether to show certain notifications based on your subscription status.
Order Processing Cookies: Our site uses cookies to ensure that your orders are remembered between pages, which is essential for processing your orders correctly.
Form-Related Cookies: When you submit data through forms on our site, such as contact or comment forms, cookies may be set to remember your user details for future correspondence.
Third-Party Cookies: In certain instances, we also use cookies provided by trusted third parties. Here are some examples:
Google Analytics Cookies: We use Google Analytics, a widespread and trusted analytics solution, to help us understand how you use our site and how we can improve your experience. These cookies may track aspects such as how long you spend on the site and the pages you visit, enabling us to produce engaging content continually. For more information on Google Analytics cookies, visit the official Google Analytics page.
We hope this clarifies the use of cookies on our site. As mentioned, if you are unsure whether you need certain cookies, it is generally safer to leave them enabled to ensure proper interaction with the features you use on our site.
10.Security
At Fehail.com, we prioritize the security of both electronic and physical records. We implement robust measures to protect against the loss, alteration, or misuse of personal information. These measures include access control, password protection, encryption, alarms, backups, environmental integrity checks, and secure transmission and communication standards.
We do not retain customer credit or debit card details. Payment card information entered on the Fehail.com website is encrypted at all times and never stored in our systems.
Contact us
Tel: +61 459150944
Email:contact@fehali.com
Address:49 Fortescue Avenue, Newman WA 6753