How long does shipping take?
We aim to get your order to you as quickly as possible! Orders ship within 1-3 days from our warehouse, after which the delivery time depends on the postal service. You’ll receive a tracking number to monitor your shipment’s progress. For international orders, please allow additional time as customs can sometimes delay delivery, which is beyond our control. Rest assured, we strive to ensure timely delivery of your purchase!
How do I make a return?
We want you to be completely satisfied with your purchase. If you’re not happy with your product for any reason, please email us at contact@fehali.com to receive return shipment information. Returns are accepted within 30 days of receiving your product(s). If your item arrives damaged, notify us immediately so we can send you a replacement.
Customer Support: How can we assist you?
Our Customer Care team is ready to help with any questions or concerns. You can reach us via email at contact@fehali.com, Monday through Friday, from 9 am to 9 pm (EST), excluding holidays. For details on how we handle and protect your data, please read our privacy policy.
Can I place an order online?
Yes, you can still place orders online. However, due to recent local government regulations, our distribution center is operating with reduced staff, which may cause delays. We are taking all necessary measures to ensure the health and safety of our team members. Your credit card will not be charged until your order has been shipped.
How much does shipping cost?
Standard shipping is free within the contiguous United States and Canada. For residents of Hawaii, Puerto Rico, or Alaska, shipping charges will be calculated at checkout. International shipping charges will also be calculated at checkout. Expedited and express shipping costs will be calculated during the checkout process.
What is my order status?
We will keep you updated throughout the entire process. You will receive email notifications at every stage, including order confirmation, preparation for shipping, shipping with tracking information, and a post-delivery check-in to ensure you are satisfied with your Fehail.com items. If you have any questions, feel free to contact us at contact@fehali.com.
How do I track my order?
You can track your order using the tracking link provided in your shipping confirmation email.
Can I cancel my order?
Once you complete the checkout process, your order begins processing immediately, and we are unable to cancel or alter it. If you need to make changes to your order, please contact us via live chat or email at Fehail.com. We will do our best to accommodate your request.
Contact us
Tel: +61 459150944
Email:contact@fehali.com
Address:49 Fortescue Avenue, Newman WA 6753